Privacy policy

Privacy Policy
Statement on the collection of personal data

This statement on the collection of personal data ("PICS") is intended to inform you in accordance with the data protection regulations (Privacy):

• the purposes for which any personal information collected by us in connection with your use of this website ("Website") or your purchase of products sold through this Website ("Products") will be used;
• to whom your personal data may be disclosed; and
• to whom you can send requests to inspect or correct your data.

We may revise these PICS by amending this page. You should check this page from time to time to take notice of any changes we make.

1. User Data
1.1 "we", "us", "our" means the Data User.

2. Data subjects
This PICS applies to personal data of ("you" or "your"):

(a) Visitors: people who visit our website;
(b) Users: people who purchase, request or receive products;
(c) Contacts: people who contact us through our website, by email or by other means.

3. What we collect
3.1 We may collect, store, process, transfer and use the following types of personal data:

(a) from visitors: IP address or other unique device identifiers;
(b) from users:

• User name;
• Account password;
• Full name; *
• E-mail address; *
• Billing address; *
• Delivery address; *
• Payment information; *
• telephone number;

(c) of contacts:

• Full name; *
• E-mail address; *
• any other personal information you provide to us.

• indicates mandatory information.

3.2 If you do not provide us with mandatory information, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.

4. Purpose and use
4.1 We may collect, store, process, transfer and use your personal data for the following purposes:

(a) to provide you with our products, such as:

• Managing and fulfilling your orders;
• if you decide to register an account on our website, creating and updating your account registered with us; and
• to process and facilitate billing and payment of your orders;

(b) monitoring and analyzing the use of our website and compiling aggregate statistics on such usage;
(c) personalizing your experience on our website, including identifying your preferences and behavior to better meet your individual needs;
(d) improving our website and products based on information and feedback we receive from you and based on our analysis of the use of our website and purchase of products;
(e) research and development, including using your personal data to test, research, analyze and support product development (including machine learning);
(f) customer service and to help us respond more effectively to your service requests, feedback and support requests;
(g) non-marketing communications related to your orders, such as order confirmations and shipping notifications;
(h) technical purposes and project management requirements;
(i) ensuring the security and integrity of personal data collected through our website;
(j) fraud prevention;
(k) legal proceedings or when required by regulators, government agencies and official requests;
(l) direct marketing, but only where we obtain your consent (see paragraph 11 below); and
(m) other purposes directly related to the purposes set out above.

4.2 The personal data we collect may not be used for any other purpose unless:

(a) you have explicitly consented to the use for the relevant other purposes;
(b) the purpose is directly related to the purpose for which the personal data was collected; or
(c) we are permitted to use the personal data for other purposes arising from an exception or otherwise permitted under applicable laws and regulations.

5. Transfer recipients
5.1 We may transfer your personal data to the following persons:

(a) our employees and officers;
(b) our subsidiaries and their employees and officers;
(c) Shopify Inc. and its subsidiaries and parent companies, an IT service provider engaged by us to manage and maintain the Site and process your orders placed through the Site;
(d) Paypal Holdings Inc. and its subsidiaries and other payment processors or intermediaries ("Payment Processors") that we may engage to process payment transactions in connection with our products or in the course of our business;
(e) suppliers of our products ("Suppliers") to facilitate the shipment of our Products to you;
(f) other service providers and data processors engaged by us such as:

• Providers of administrative services;
• IT service providers and software suppliers;
• data analytics providers;
• Service providers for data entry and processing;
• Cloud service providers; and
• Credit reference agencies;

(g) our insurers and banks;
(h) our professional legal, financial and accounting advisors;
(i) other companies, organizations or individuals as required by applicable law, regulation, legal process or governmental request or where disclosure is appropriate based on security concerns. This includes sharing your personal information with other companies, organizations or individuals for the purposes of fraud protection and fraud prevention; and
(j) other companies, organizations or individuals as part of negotiations of any merger, sale of company assets, consolidation or reorganization, financing or acquisition of all or a portion of our business by or into that other company.

5.2 When you make payments to us through payment processors, you will contract directly with the payment processor and will be subject to its terms of use and privacy policy. You should review the payment processor's privacy policy and, where appropriate and at your sole discretion, consent to any such policy not governed by these PICS or our Privacy Policy.

5.3 When we share your personal data with other people, we will ensure the confidentiality of your personal data by including confidentiality or other contractual clauses in the agreements with third parties with whom we share your personal data.

5.4 We may disclose your personal information to people other than those described in paragraph 5.1 above if we inform you in advance and obtain your consent.

6. Cookies
6.1 Our Cookies Policy forms part of this Privacy Policy, which enables you to access and use our website.

6.2 A cookie is a small file that a website can send to your computer or device when you visit our website.

6.3 Cookies are used to make websites better and work more efficiently, usually by enabling them to recognise you and store important information that makes using a website more convenient (for example, by remembering your user preferences).

6.4 We use cookies to: (a) store technical data to ensure that our website loads and displays correctly and efficiently when you visit our website;
(b) remember choices you have made or information you have provided (such as your user name, language or the region you are in) so that your preferences are remembered for future visits to our website and you do not have to re-authenticate on future visits;
(c) analyze how you navigate our website to help us optimize its design; and
(d) track your behavior and preferences so that we can assess what type of information and products from us may be of interest to you.

6.5 We use: (a) session cookies, which are unique to each visit to our website; and
(b) persistent cookies, which are not deleted when you close your browser window and which are activated each time you visit our website.

6.6 The cookies we use are either: (a) necessary cookies, which are essential to our website to enable you to navigate from page to page and use the features of our website;
(b) functionality cookies, which enable our website to remember choices you make and provide personalized features; or
(c) performance cookies, which collect information about your use of our website and help us improve the way the website works.

6.7 We use a limited number of third-party cookies; these can be found in our Cookie Policy.

6.8 You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser. These settings can normally be found in the "options" or "preferences" menu of your internet browser, or by clicking on "help" in the browser menu. Removing cookies may affect your use and experience of our website.

6.9 We only store cookies for as long as necessary to perform the function they are used for. This functionality varies depending on the cookie.

7. Storage

7.1 We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected. We may also retain your personal data for a longer period if necessary to fulfil our contractual or legal obligations.

7.2 Any personal data you provide will be destroyed at the end of this retention period.

8. Access and rectification

8.1 In accordance with the PDPO, you have the right:

(a) request a copy of your personal data held by us, unless we are exempt from complying with a data access request; and
(b) request that we make any necessary corrections to personal data that you believe is inaccurate following a data access request you have made. We may refuse a data correction request if we believe the personal data is accurate, an opinion expressed is correct or the proposed correction is inaccurate.

8.2 If you would like to access or correct your personal data, please contact us.

8.3 We reserve the right to charge a reasonable fee for processing a request for access to or rectification of personal data.

9. Direct marketing

9.1 We may use the personal information we collect about you to market our products directly to you.

9.2 The types of personal data that we use for direct marketing purposes are: □ Your full name;
□ Your email address;
□ I do not object to the use of these types of personal data for direct marketing;
□ I object to the use of the types of personal data listed in the ticked boxes for direct marketing services (but not the other types).

9.3 The direct marketing activities we would like to carry out using your personal data are: □ information and promotional materials about: our products, similar products you have previously purchased, discounts and other promotions and information about us which may be of interest to you;
□ updates relating to our website or products; and
□ holiday greetings.
□ I do not object to receiving these types of direct marketing activities.
□ I opt out of receiving the types of direct marketing activities listed in the ticked boxes (but not the other types).

9.4 Unless you give your express consent, we may not use the types of personal data described in this paragraph 11 for direct marketing activities.

9.5 If we obtain your consent to direct marketing, we may disclose your personal data to the persons referred to in paragraph 5.1 for direct marketing purposes.

9.6 You may ask us to stop using your personal information for direct marketing purposes at any time by sending us an email or by replying to any direct marketing communication from us containing the heading “unsubscribe”.